Question 1

Is your company insured?

Accepted Answer

Time 2 Clean House is fully insured and bonded, giving you peace of mind with every cleaning service.

Question 2

How often can I schedule cleaning services?

Accepted Answer

We provide flexible scheduling options including weekly, bi-weekly, and monthly cleanings to fit your lifestyle.

Question 3

What types of residential cleaning services do you offer?

Accepted Answer

We offer routine cleaning, deep cleaning, move-in and move-out cleaning, and water pressure cleaning to keep your home spotless.

Question 4

What is your cancellation policy?

Accepted Answer

We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may be charged $75.

If we arrive and are unable to access the home within 15 minutes, the visit may be treated as a late cancellation.

Recurring service pricing applies only while service remains on schedule. Skipped or repeatedly rescheduled visits may result in pricing reverting to standard rates.

Question 5

Do you have discounts?

Accepted Answer

Yes — we offer built-in savings for recurring cleaning clients. Homes scheduled on a weekly, bi-weekly, or monthly plan receive reduced pricing compared to one-time or occasional cleanings. These savings reflect the efficiency of maintaining a home regularly.

We do not offer one-time, first-time, or promotional discounts. Pricing is based on home size, condition, and service frequency to ensure consistent, high-quality work.

Recurring pricing remains in effect as long as service stays on the agreed schedule. Skipped or paused visits may result in pricing reverting to standard rates.

Question 6

What’s included in a standard cleaning, and what’s considered extra?

Accepted Answer

A standard cleaning covers all agreed-upon areas of the home and includes dusting, vacuuming, mopping, kitchen and bathroom surface cleaning, and general tidying within reasonable limits.

Services such as inside ovens, refrigerators, interior windows, heavy buildup, excessive pet hair, post-construction debris, or homes requiring significantly more time due to clutter or condition are not included unless specifically added to the service.

If additional time or services are needed beyond the original scope, we’ll discuss options and pricing before proceeding.

Question 7

What should I do to prepare for my cleaning?

Accepted Answer

To help us clean efficiently and deliver the best results, we ask that homes be generally picked up before our arrival. This includes clearing floors, countertops, sinks, and shower areas of personal items, dishes, toys, and loose clutter.

Please secure pets, place valuables away, and ensure we have clear access to the home at the scheduled time. If there are areas you’d like us to focus on or avoid, let us know in advance.

Excessive clutter or time spent organizing may reduce the time available for actual cleaning and could require additional time or pricing adjustments.

Question 8

Do you bring your own supplies and equipment?

Accepted Answer

Yes. We bring professional-grade cleaning supplies and equipment. If you have specific products you prefer used in your home, please let us know in advance.

Question 9

What happens if I need to skip a visit?

Accepted Answer

Skipping or pausing a visit may result in pricing reverting to the standard rate. Recurring pricing applies only while service remains on the agreed schedule.

Question 10

Do I need to be home during the cleaning?

Accepted Answer

You do not need to be home during your cleaning. Many clients provide entry instructions in advance. If you choose to be home, we ask that the work areas remain accessible so we can clean efficiently.

Question 11

Why do I need to have a deep cleaning for the first cleaning?

Accepted Answer

A regular (maintenance) cleaning is designed to maintain a home that’s already been professionally cleaned on a consistent basis. For first-time visits or homes that haven’t been cleaned recently, we start with a deep clean to remove built-up dust, grease, and grime so everything is brought to a true baseline. This allows us to deliver better results, work efficiently, and keep future recurring cleanings consistent and fairly priced. Once the initial deep clean is complete, you’ll be eligible for regular maintenance service going forward.

Question 12

What’s included in a deep clean vs a regular clean?

Accepted Answer

A deep clean focuses on removing built-up dirt, dust, grease, and grime throughout the home and is ideal for first-time cleanings or homes that haven’t been professionally cleaned recently. Our deep cleaning services in Little Elm, Frisco, and Prosper, TX include detailed cleaning of areas often skipped during routine service, such as baseboards, doors and door frames, light switches, vents, behind and under reachable furniture, and heavy buildup in kitchens and bathrooms. Deep cleaning establishes a clean baseline for ongoing service.

A regular (maintenance) clean is designed to maintain that level of cleanliness once the home is already in good condition. Our recurring house cleaning services in Little Elm, Frisco, and Prosper focus on ongoing upkeep, including dusting, vacuuming, mopping, kitchen and bathroom wipe-downs, and general tidying. Maintenance cleaning is faster and more cost-effective after an initial deep clean and with consistent scheduling.

Answers to common questions

Find quick, clear information to help you get started

Is your company insured?

How often can I schedule cleaning services?

What types of residential cleaning services do you offer?

What is your cancellation policy?

Do you have discounts?

What’s included in a standard cleaning, and what’s considered extra?

What should I do to prepare for my cleaning?

Do you bring your own supplies and equipment?

What happens if I need to skip a visit?

Do I need to be home during the cleaning?

Why do I need to have a deep cleaning for the first cleaning?

What’s included in a deep clean vs a regular clean?

Need More Help? Contact Us Today

Our friendly team is ready to answer your questions and tailor services to your needs.

Answers to common questions

Find quick, clear information to help you get started

What are your service areas?

How do you determine pricing for your services?

How do I get in contact with you?

Answers to common questions

Find quick, clear information to help you get started

Question

Is your company insured?

Question

How often can I schedule cleaning services?

Question

What types of residential cleaning services do you offer?

Question

What is your cancellation policy?

Question

Do you have discounts?

Question

What’s included in a standard cleaning, and what’s considered extra?

Question

What should I do to prepare for my cleaning?

Question

Do you bring your own supplies and equipment?

Question

What happens if I need to skip a visit?

Question

Do I need to be home during the cleaning?

Question

Why do I need to have a deep cleaning for the first cleaning?

Question

What’s included in a deep clean vs a regular clean?

Need More Help? Contact Us Today

Our friendly team is ready to answer your questions and tailor services to your needs.

Answers to common questions

Find quick, clear information to help you get started

Question

What are your service areas?

Question

How do you determine pricing for your services?

Question

How do I get in contact with you?